We ordered a sofa in November 2025 and had the delivery scheduled for the 24th of January 2026 (11am to 1pm). We arranged for our old sofa to be collected and moved out beforehand, and received a message from Argos the night before the scheduled delivery date confirming the delivery and slot timing.
When the 24th came, we waited for the delivery and received no communication or updates until 4pm when we received a message saying that they had been trying to contact us, which they hadn't. When I rang them they asked me "why I was calling them", despite them asking me to in an earlier message. I was then told that the reason why the delivery never occurred on that date was due to a staffing issue. They then told me the earliest they could deliver was 3 weeks later on the 16th February 2026.
I communicated to customer service that my wife was heavily pregnant and not having a sofa at this time was very worrying. He said to ring back in 24 hours. I rang back customer service 24 hours later and said that given it was 3 months since the original order and the fact they promised delivery that they should find a way to deliver earlier than 3 weeks from the original date.
The customer service agent hung up on me without solving anything.
We are still expecting a baby any minute and Argos are still refusing to arrange a sooner delivery despite it now being 4 months after we placed the order and them missing the delivery date because of their own fault
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