Placed an order for a washing machine on the 19th January was to be delivered the 23rd the drivers filed it as failed delivery due to "access" but never even knocked at my door is would of been able to assist with route to my back door. Arranged redelivery online chat for the 29th on a small van. After receiving and email for delivery on the 3rd of February (a date id refused as it simply wasnt good enough) so I called customer services on Monday the 26th for her to confirm it would be delivered the 29th on a small van. Today the 29th and no machine!! Called customer services to be told that's its booked for the 3rd February and no sign of a booking for the 29th! Asked for them to listen to the call from the 26th confirming small van delivery but he cant access that apparently. 2 weeks no washing machine with a family with 2 disabled children absolutely disgusting. I WILL NOT be using this company anymore after this!!!!!!
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