ordered a pair of headphones from Argos, but when the delivery arrived, the box was empty and the product was missing.
As a long-standing customer who has spent a significant amount of money with Argos over the years, I expected this to be resolved quickly and fairly. Unfortunately, that wasn’t the case.
Despite paying in full for an item I never received, Argos refused to issue a refund and instead challenged my chargeback with the bank — an oddly confident response given that the box contained nothing.
The handling of this case showed little concern for the customer or any sense of accountability. Sue Riley, you ought to be ashamed of yourself for the way this situation has been dealt with.
Overall, this was a frustrating and disappointing experience, driven by poor judgement and a clear lack of responsibility.
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