Sole store employee, quick, efficient. Typed in all the details directly, took payment, delivery arrangements all sorted in minutes. Closing time, Saturday
Delivery by 10am, Monday, from delivery centre, 75 miles away. Had only paid a reduced delivery fee, for an "all day delivery". Was notified via email/texts, Sunday ("Non working" day) of a 2 Hr delivery slot, delivery staff to phone/text me prior to delivery. Turned up within 2 Hr slot, had been notified 20 minutes beforehand, a difficult to find/access/park property (Nb. Town Centre/Flat/behind properties facing the road. Delivery, 60kg + household appliance, carried up stairs, entire delivery process took minutes.
Argo's have been my preferred supplier for 25yr's . Physical & employee processes, excellent. Online order process was on an absolute shambles, site not working correctly, site refusing to take payment via Debit Card, in multiple transaction attemps, over 60 Hr's timeframe, hours wasted over two evenings. Bank confirmed there were no issues with card
On buying a fridge, washing machine, oven, heater last year, can recall precisley the same issue occurring. Am IT literate, 40yr's using IT, HMG, Local Gvt, Commercial. Have previous memories of having walked the 2 miles to the store, as online systems don't work correctly
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