Absolutely shocking experience, one of the worst companies.
Misadvertising battery life on a laptop and now refusing to take the laptop back. Ensure you check manufacturer's guides before buying as Argos seem to be ripping customers off with their advertisements/descriptions. Lenovo laptop advertised as '14 hour' battery life but confirmed by Lenovo it's typically between 5-7.
First raised this complaint with argos on 2nd of Jan, have since spoken to 4 different people, one being a manager in store and it seems as though Argos have stopped training in store colleagues in customer service. All 4 colleagues have been the most unhelpful advisors and the journey is appalling. Been told to call in, then email in, then go into store and now back to call in for complaint.
A disgraceful company who doesn't care for customers - avoid!
And argos if you do reply, please note that I don't use Facebook or Twitter and would much prefer a more professional manner of finally resolving this complaint.
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