My washing machine delivery was cancelled by the driver after receiving a text and after speaking to him with simple directions ie come up the hill and turn into our massive driveway through an open access gate the next message was he had cancelled the delivery. It took me an hour and a half eventually via chatbox to find out the lorry was too big to come through our gateway and that he can't park on the main rd (there are NO parking restrictions. No yellow lines, no zones, no signs are in place on the rd, only heavy traffic) Apparently we should have been a "special delivery" on a transit van, my crystal ball must have stopped working Oh wait, there was no mention of this when i ordered.
The inconvenience of staying off work waiting in my paid for delivery slot and losing wages as im self employed and still having no washing machine!!
I have then spent the last hour and half trying to make a complaint. You can only chatbox eventually to a human. Their customer complaints cannot be reached, the email i got from chat box re complaints doesn't exist!! My email got returned.
I should have gone to John Lewis first as they have never let me down and have a professional customer services.
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