I purchased a pair of Samsung Galaxy Buds3 Pro from Argos which are still within warranty. The charging case developed a fault where wired charging stopped working, although wireless charging was still functioning.
I returned the item to store, where the wireless charging was demonstrated as working before the product was sent for inspection. I was later informed the item was deemed “liquid damaged”, with the suggestion this could be due to environmental factors such as being kept in a kitchen, and I was quoted £131 for repair on a product that originally cost £179.
I declined the repair and the item was returned to store. However, when tested in-store upon return, the wireless charging functionality was no longer working, despite this having been confirmed as operational prior to inspection.
I raised this with Argos Executive Complaints, but they have refused to take responsibility or investigate the loss of functionality while the item was in their care. Instead, I have been advised to arrange and fund an independent inspection myself.
This experience falls significantly below expected consumer standards. I will not be purchasing from a company that appears unwilling to properly investigate faults or accept responsibility when issues arise during their own handling process.
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