A £4.40 journey cost me £14.30 because I used the App and changed my payment from cash to Google pay when I booked my return journey. I received a message to say my driver was outside but by the time I got out another message came to say the ride was cancelled and I had to rebook. Long story short my card was charged twice for the fare plus two small transactions for £ 1.40 and £5.30. When I finally got a response to my email I was told the charges were for waiting time and a cancellation charge in spite of the fact I categorically stated it was not me who had cancelled! Needless to say I can not be bothered to carry on the argument but I have deleted the app and will be using Uber in future!!
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