The communication and customer support are severely lacking. While the showroom is impressive, the staff often dismisses customer concerns. I faced a billing dispute that resulted in a chargeback in my favor, but unbeknownst to me, the company began billing me directly. Despite explaining the situation in writing, they continue to bill me, which feels like harassment.
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Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs.
