Review Time
I have never in 70 years had worst customer service than I have at Arhaus. And I'm in customer service. Between issues getting money refunded that I paid and then cancelled before delivery and the lack of communication between Arhaus, the delivery people and my husband and me, it is just the worst ever. I wish I had seen these reviews before ordering anything from Arhaus! And my issues have yet to be resolved since 12/15/2025.
I bought a high-end couch expecting premium quality, but within a year, multiple cushion covers have come undone, revealing the inserts. This is simply unacceptable for such an expensive piece of furniture. After filing a warranty claim, I've sent numerous emails and made several calls, all to no avail. Each call results in vague apologies and requests for more time while they check with the relevant departments. Approaching February, I still have no timeline or resolution. The product's quality is disappointing, but the lack of communication is far worse. For a brand that claims to offer luxury furniture, this customer service is shocking. I deeply regret this purchase and recommend others think twice before buying.
I ordered four chairs online and waited over two months for delivery. While they arrived well-packaged, each chair had defects in the rattan backs. My attempts to resolve this with customer service have been unsuccessful. I cannot recommend their products with rattan accents, as all four chairs have issues. This seems to be a widespread problem. I suggest buying in-store to have direct interaction with the company, as my experience has been frustrating.
The communication and customer support are severely lacking. While the showroom is impressive, the staff often dismisses customer concerns. I faced a billing dispute that resulted in a chargeback in my favor, but unbeknownst to me, the company began billing me directly. Despite explaining the situation in writing, they continue to bill me, which feels like harassment.
After purchasing a dining table, I noticed the top began to split within six months. Although I bought it on sale, the company claims it is discontinued. When I contact sales, they offer only store credit, but I can't find a suitable replacement without paying significantly more.
This is the second couch failure I've experienced in two years. The customer service is dreadful, and the third-party repair company seems biased towards the company, making it impossible to determine the root cause of the issues. If a couch can't even support a pillow, how can it be safe for sitting?
I attempted to purchase an expensive chair but was faced with an outrageous shipping fee, even for showroom pickup. My comments on their social media were removed, and when I reached out to corporate, they refused to return my call. This is just another example of misleading advertising.
I bought a high-end couch expecting premium quality, but within a year, multiple cushion covers have come undone, revealing the inserts. This is simply unacceptable for such an expensive piece of furniture. After filing a warranty claim, I've sent numerous emails and made several calls, all to no avail. Each call results in vague apologies and requests for more time while they check with the relevant departments. Approaching February, I still have no timeline or resolution. The product's quality is disappointing, but the lack of communication is far worse. For a brand that claims to offer luxury furniture, this customer service is shocking. I deeply regret this purchase and recommend others think twice before buying.
My experience at the store was extremely disappointing. While discussing a purchase, another salesperson placed a 'sold' sign on the item, claiming another customer was ready to buy. This felt incredibly unprofessional, especially for a high-end retailer. The manager's response was inadequate, and I left feeling undervalued.
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Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs.
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