If I could I'd give them 0 stars! I am posting this in hopes that someone from the company will read in and get in touch with me. I purchased a dining table, buffet and 6 chairs several months ago at the Biltmore AZ store. The order was delivered in June, but the furniture was damaged. The buffet was not welded to the base and was clearly packed that way as the box was virtually undamaged. One of the chairs had a broken arm and several other chairs were either poorly assembled or the seat fabric appeared defective. We refused delivery of half of the order but kept the table and some of the chairs. We submitted a request for replacement to Arhaus and were contacted by someone in customer service who told us the furniture is "on its way." I have since followed up with her and received the same assurance, but we have never heard from the delivery company or anyone else regarding the whereabouts of the furniture or a discount as promised for this inconvenience. Our original salesperson is no longer with the company and the manager (Tom) has never returned my call. Hopefully this will get someone's attention.
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Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs.
