If I could give a zero I would, their customer service is probably the worst I have came across in a long time. I should have came on and read the reviews before ordering directly from Ariat, thinking that it would be better to order direct. I ordered some boots as a gift for Christmas, they came and did not fit. I started the return process what a joke to say the least. It has now been over three weeks, I have called 5 times, asked for a supervisor 3 times and one is never available. I just received an email today that my exchange has shipped. Oh that was funny. If you finish reading the email it said that a refund was being processed in another 8-10 days. If I wouldn't have read the entire email I would have waited for a shipment. I called once again and talked to Phoenix, she was rude and not much help at all. Just that I have to wait 8-10 days for a refund. I am calling my bank today. After 5 calls and still no call back from a supervisor. They were even charging me more for my new exchange order for the same thing. Be careful with this company
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Ariat International is a premium performance footwear, apparel and accessories brand for equestrian sports and other outdoor activities, located in Union City, California.
