Review Time
Last year I purchased a pair of Activator Work Boots that were, without question, the most comfortable work boots I’ve ever owned. I can spend long hours on my feet at the machine, and they performed exactly as I hoped.
After about a month of use, however, the rear sole began coming unglued. For a $200 pair of boots, I didn’t feel that was reasonable, so I submitted a warranty request through your website but never received a response.
While attending a work event in Las Vegas, I visited one of your retail stores and showed them the boots. The staff there were excellent—very helpful and apologetic—and they exchanged the boots for another model since they didn’t carry the Activators in stock. I appreciated their effort, but I ultimately ended up with a pair I didn’t really want.
I’ve owned many pairs of your boots over the years and have never had an issue, which is why this experience stood out. I was hoping the warranty process could have been handled a bit differently.
For what it’s worth, I did buy another pair of Activators afterward, and they’ve been great with no problems.
If I could rate this experience lower, I absolutely would. Their customer service is among the worst I've encountered in quite some time. I regret not checking reviews before ordering directly from the company, believing it would be a better choice. I purchased boots as a Christmas gift, but they didn't fit. The return process has been a complete nightmare. It's been over three weeks; I've called five times and requested a supervisor three times, but none have been available. I just received an email stating that my exchange has shipped, which was amusing. However, the email also mentioned a refund processing time of another 8-10 days. If I hadn't read the entire email, I would have been waiting for a shipment. I called again and spoke with a representative who was unhelpful and rude, simply stating I have to wait for the refund. I plan to contact my bank today. After five calls with no callback from a supervisor, I'm frustrated. They even tried to charge me more for my exchange order for the same item. Exercise caution with this service.
If I could give a zero I would, their customer service is probably the worst I have came across in a long time. I should have came on and read the reviews before ordering directly from Ariat, thinking that it would be better to order direct. I ordered some boots as a gift for Christmas, they came and did not fit. I started the return process what a joke to say the least. It has now been over three weeks, I have called 5 times, asked for a supervisor 3 times and one is never available. I just received an email today that my exchange has shipped. Oh that was funny. If you finish reading the email it said that a refund was being processed in another 8-10 days. If I wouldn't have read the entire email I would have waited for a shipment. I called once again and talked to Phoenix, she was rude and not much help at all. Just that I have to wait 8-10 days for a refund. I am calling my bank today. After 5 calls and still no call back from a supervisor. They were even charging me more for my new exchange order for the same thing. Be careful with this company
I’m highly disappointed in Ariat to say the least. I ordered men’s slippers for my boyfriend for Christmas. One of the slippers was defective, so I exchanged them. Not only did I never receive an exchange but I was sent an email saying (I am paraphrasing) “your return has been processed 0.00$. I then emailed seeing is I was receiving my exchange because it had been weeks. To this day it’s been a month. Instead of a real person helping me I received two of the exact emails on the email thread that told me basically sorry you’re unhappy with the product and how to go about returning the product. Not only had I already returned the product and the product was received and processed but I had no exchange and no refund so that automative email was not only not helpful but highly obnoxious. I called customer service where it seems customer service must work remote. This guy answered and it sounded like he was driving. He couldn’t hear anything I was saying and I heard a lot of echoing of my own voice from his end. He told me he would forward the issue and seemingly took down my email but nothing ever came from that. No email was sent. It was pointless. I will now call my bank today to make a claim to get my money back. Like I said highly disappointed in this brand and the customer service.
Poor customer service and communication. I bought a pair of boots for a Christmas present. They were shipped and received. The day after Christmas I returned and requested a smaller size. After many emails and phone conversations I gave up trying to get a tracking number and requested a refund. My return was accepted on Jan 5. No one can give me any info except all supervisors are in a meeting. Ariat should be better than this. No phone calls and one e mail this morning stating my case was closed. Another call to them and another useless promise.
Good products but the customer service is non existent if you have any problems including faults they won’t respond to you. Not sure if this is a company practice but it’s against the consumer rights act. If you’re going to purchase use a credit card so someone can fight your corner because they will ignore your requests. Ironically email the about a bulk order they get straight back to you
Ariat is NOT "Ariat" anymore. The Company sold to "corporates" and manufacture farmed out to all the usual 3rd world countries. As Ariat made it quite impossible to return an item (due to their collapsing customer service dept, along with the entire corporate office), it was easier to keep them, even though they seem to have been made (and feel it) in 2 different factories (both in Bangladesh by the way, not USA): The left shoe factory and the right shoe company. If I could attach a photo here, you'd see left boot pull-up strap over 1/4" wider and mounted higher on the right boot. Ariat is NOT the Ariat of legend anymore and hasn't been for some time now.
🔥 INCREDIBLY DISAPPOINTING EXPERIENCE 🔥I ordered this with PLALTY of time to get it here by Christmas - it was my wife's gift, and now it's like they just dropped the ball 💔. Over 2 requests for updates, and all I get is "pending" with UPS, but NO SHIPMENT 😡. Label generated? Yeah, looks like it just magically stopped 😂. Ruined what was supposed to be a special Xmas for my wife 🙅♂️. Would NOT recommend. 1/5 stars, and that's being generous 🙄
The most appalling customer service! I’m shocked! I ordered a pair of boots on December 1st. Today is the 18th and I’ve received no shipping confirmation. I’ve sent multiple emails and received no response. I sent a message on social media and got a response assuring me that someone would respond on email. I’ve received no email. I really wish I had come on here and read all the terrible reviews; I wouldn’t have dared order from this store. What is especially disappointing is reading the countless apologies from Ariat on here promising to make things right, but clearly there has been no change in customer service. I now don’t even know whether to wait indefinitely for my order, or try and get a refund which according to reviews can take forever to get. Hugely unprofessional and disappointing!
I ordered boots some time ago and after a while one of the boots started developing a toebox collapse and hurting my toes. I tried emailing customer support and never got an answer back after multiple attempts I tried calling them and the lady on the phone said she couldn't talk about this on the phone. Even after multiple attempts im still being ghosted thus my 1 star review.
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Ariat International is a premium performance footwear, apparel and accessories brand for equestrian sports and other outdoor activities, located in Union City, California.
