Poor customer service and communication. I bought a pair of boots for a Christmas present. They were shipped and received. The day after Christmas I returned and requested a smaller size. After many emails and phone conversations I gave up trying to get a tracking number and requested a refund. My return was accepted on Jan 5. No one can give me any info except all supervisors are in a meeting. Ariat should be better than this. No phone calls and one e mail this morning stating my case was closed. Another call to them and another useless promise.
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Ariat International is a premium performance footwear, apparel and accessories brand for equestrian sports and other outdoor activities, located in Union City, California.
