The most appalling customer service! I’m shocked! I ordered a pair of boots on December 1st. Today is the 18th and I’ve received no shipping confirmation. I’ve sent multiple emails and received no response. I sent a message on social media and got a response assuring me that someone would respond on email. I’ve received no email. I really wish I had come on here and read all the terrible reviews; I wouldn’t have dared order from this store. What is especially disappointing is reading the countless apologies from Ariat on here promising to make things right, but clearly there has been no change in customer service. I now don’t even know whether to wait indefinitely for my order, or try and get a refund which according to reviews can take forever to get. Hugely unprofessional and disappointing!
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Ariat International is a premium performance footwear, apparel and accessories brand for equestrian sports and other outdoor activities, located in Union City, California.
