If I could rate this experience lower, I absolutely would. Their customer service is among the worst I've encountered in quite some time. I regret not checking reviews before ordering directly from the company, believing it would be a better choice. I purchased boots as a Christmas gift, but they didn't fit. The return process has been a complete nightmare. It's been over three weeks; I've called five times and requested a supervisor three times, but none have been available. I just received an email stating that my exchange has shipped, which was amusing. However, the email also mentioned a refund processing time of another 8-10 days. If I hadn't read the entire email, I would have been waiting for a shipment. I called again and spoke with a representative who was unhelpful and rude, simply stating I have to wait for the refund. I plan to contact my bank today. After five calls with no callback from a supervisor, I'm frustrated. They even tried to charge me more for my exchange order for the same item. Exercise caution with this service.
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Ariat International is a premium performance footwear, apparel and accessories brand for equestrian sports and other outdoor activities, located in Union City, California.
