Last year I purchased a pair of Activator Work Boots that were, without question, the most comfortable work boots I’ve ever owned. I can spend long hours on my feet at the machine, and they performed exactly as I hoped.
After about a month of use, however, the rear sole began coming unglued. For a $200 pair of boots, I didn’t feel that was reasonable, so I submitted a warranty request through your website but never received a response.
While attending a work event in Las Vegas, I visited one of your retail stores and showed them the boots. The staff there were excellent—very helpful and apologetic—and they exchanged the boots for another model since they didn’t carry the Activators in stock. I appreciated their effort, but I ultimately ended up with a pair I didn’t really want.
I’ve owned many pairs of your boots over the years and have never had an issue, which is why this experience stood out. I was hoping the warranty process could have been handled a bit differently.
For what it’s worth, I did buy another pair of Activators afterward, and they’ve been great with no problems.
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Ariat International is a premium performance footwear, apparel and accessories brand for equestrian sports and other outdoor activities, located in Union City, California.
