I had solar installed by Arise Solar on 14/08/2024, expecting a seamless process and reliable support. Unfortunately, my experience has been far from satisfactory.After noticing an issue with no energy transfer from the inverter to the power meter, I first reported the problem on 25/09/2024. Despite raising detailed observations, the job was closed prematurely, forcing me to chase up Energex (distributor) and Alinta (retailer) repeatedly. After months of effort, it was finally proven that the issue stemmed from incorrect wiring during installation, which is Arise’s responsibility—not the energy provider’s.It has now been over three months since I first raised concerns, and I am still unable to access the feed-in tariff. This has caused significant financial loss and stress, particularly as I am on a disability pension. Despite follow-ups, including an email sent on 28/11/2024, Arise has not provided a resolution or compensation for their faulty installation.I am extremely disappointed with Arise Solar's lack of accountability, their premature closure of my initial job, and the ongoing delays in resolving the issue. I cannot recommend their services to others based on this experience.
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