Review Time
Non compliant system
Absolutely pathetic, Energex and myself have spent 2 years trying to get them to make my system compliant, they do not answer emails and dont return phone calls Avoid them at all cost
See below from Energex
This case was found non-compliant in 2024. That is almost 2 years that we have provided Arise time to overcome this issue. I am unfortunately not able to provide flexibility anymore.
Avoid this company at all costs! The sales people at Arise Solar are predatory in their practices, unethical and borderline criminal. When challenged on the basic fundamentals of a solar system, they became frustrated, irritated and then became malicious by constantly spamming my phone with unsolicited messages from multiple numbers with no ability to unsubscribe or opt out of these communications. Do not give these people your phone number as you’ll be constantly bombarded with spam messaging. I was contacted by a manager named “Darren” who assured me they would remove my phone number and address the sales approach with the staff member. The very next day I received further spam messages from them. Avoid this company at all costs, don’t be fooled by their apparent cheap prices, use a more reputable company.
I am posting this to warn others about Arise Solar’s after-sales service.On 09 January 2026, I contacted Arise Solar due to reduced solar production and requested a solar panel inspection. A ticket was created titled “Solar Inspection”, and I was asked to pay $220 upfront before any booking could be made.Despite paying immediately and following up multiple times over several weeks, no booking was arranged. When a technician finally arrived, he stayed for less than five minutes and clearly stated that he only checks inverters and does not inspect solar panels. No inspection was carried out, and no report was provided.Arise Solar then claimed the job was complete, redefined it as a “site inspection”, and refused a refund. I was told I should have known the difference, even though it was never explained, and the ticket was explicitly labelled “Solar Inspection”.When I escalated the issue, the customer service manager was dismissive, accused me of lying, laughed about Fair Trading, and threatened legal action if I left a review.No service was delivered. Extremely poor communication and accountability.
After consent ringing I agreed to sign the contract and pay the deposit to have new panels installed.Now they are phoning to say it will take months to get to site due to no staff and that if I want the job done quicker I need to upgrade to a battery!.I rung them to discuss and they said if I'm not happy to look else ware... not much of a company. i will look to take them to the ACCC. Use someone else.
I’ve had a terrible experience with Arise Solar. My system has never worked properly since installation, and every time I raised concerns, my cases were closed without any real action.I’m now dealing with a serious safety issue involving dangerously high voltage in my home, confirmed by a licensed electrician, and it has already damaged appliances. Despite this, I’ve received no meaningful support or urgency from Arise Solar.This has been incredibly frustrating and stressful, and based on my experience, I cannot recommend this company.I expected professionalism and accountability. Instead, I got excuses and silence. This company has left me with a system I can’t trust and safety risks no one should have to deal with. I would strongly warn others to look elsewhere.
this company is horrible to deal with very unprofessional , we have had problems for years with them , they take weeks to answer any questions installed in wrong spot (inverter) so sun damaged means you can't read the meter to see if its working, this company has cost us a lot , really wasn't worth putting it on , now they say we have a dead inverter and are out of warranty , please stay away from Arise Solar and their installer Solax
READ THE NEGATIVE REVIEWS. They are all TRUE.Not only that, this company creates fake google accounts to leave reviews as the customers, without their consent.I was told when I signed up that lead time was 3-5 weeks. Then it was excuse after excuse. No stock, waiting for installer, haven't heard back from installers. It's been 3 months.They promise to get back to you and don't, I've had to chase them so many times. They promised a call back within 10 minutes and never called back. I rang them and they just said they forgot. Was promised 2 dates that never happened. Promised an email to confirm new dates the following week, never happened.Don't pay any money up front, or use their interest free option because you will be stuck. I've requested a refund and to cancel but waiting to hear back. They just want your money, and then give you the run around.Even once installed, the other reviews all say how dodgy the installs were, or something went wrong, or they had to pay more on the day to the installer. They are dodgy as.
1 Star — Avoid at All CostsTerrible experience. After agreeing on a quote and paying my deposit, I was bombarded with texts from multiple numbers asking for endless signatures. Three weeks later, they claimed a “mistake” and demanded another $1,500. I refused — and now they’re keeping my deposit.Do not trust this company. Be warned.
As far as the battery install was concerned everything went extremely well, quite efficiently. As far as communication side and referral bonus side 0.5 out of 5. they do not seem to care once they have your monies, everything is negligible to them. We were promised a referral bonus, referred four (4) jobs to arise, last install was nearly Eight (8) weeks ago, several emails between, nothing, they are not interested in upholding their word. Their word means "NOTHING"
A few years ago, Arise installed solar panels. The consultant, Roger, could not have been more helpful.This year, I initiated solar batteries being installed. I was assigned to a consultant named Jeff. The difference could with Roger could not be more different. Jeff is an extremely poor communicator. I have complied with all his requests to provide information and photos. I paid my deposit. I have not heard anything from Jeff from my requests as to when my system would be installed I am happy to forgo my $100 deposit to change to another more reliable provider.I had noticed that competitors to Arise, like Sunboost, were continuing to advertise on TV, when Arise had stopped. I had been concerned that Arise may have been experiencing financial difficulties. I certainly want no further dealings with incompetent Jeff.
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