I bought a coat on November 25th as a Christmas gift for my daughter. When I inquired about the return policy, the salesperson questioned whether it was truly a gift or for myself. After confirming it was indeed a gift, I was informed I could return it until January 4th, which was an extension of their usual 10-day policy. They made a point of saying this was a 'special allowance' and provided an authorized note. However, at checkout, I learned that because it was on sale, I could only exchange it for store credit, not a refund. This means if my daughter doesn't like it or it doesn't fit, I'm left with a $400 store credit. I rarely shop there due to their strict policies, and I thought they would be more lenient during the holiday season. I ended up buying the coat, hoping she will like it, but I’ve decided this will be my last purchase from this store. Their harsh return policies and intrusive questioning regarding gifts are unacceptable for customers who are already paying a premium for their items.
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Aritzia
The boutique. We love fashion. music. art. design.
