Inaccurate Temperature Claims – Not warm at 0°C, let alone -20°C. I bought a long coat specifically marketed for temperatures down to -20°C, and this claim is completely misleading. I wore it in 0°C weather and felt freezing. It lacks the promised insulation from the product description. When I contacted customer support about this issue, I was informed that the temperature rating is subjective and my return was denied due to 'wear and tear,' despite the coat being in perfect condition. If you're in search of a genuine winter coat, don't trust the temperature ratings provided. They are mere marketing statements, not reflective of the product's actual performance. I'm extremely disappointed with the decline in quality and the refusal to uphold the product description.
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