arkmat.co.uk

2.2
2.2 Based on 61 reviews

Ark Rubber & Resin Solutions Provide High Quality Artificial Grass and Gym & Stable Mats under our ARKMat brand....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Tiffany Gardner
Wouldn't deal with this company again…

Wouldn't deal with this company again unfortunately. Great in the first instance. Ordered a bundle of six mats and delivery was due by 2nd Jan. However only five mats arrived over two deliveries in as many days. I queried it with the company on 31/12/2025 but had no response ( understandable Xmas period). Still no response on the 2nd Jan so I requested a refund as I needed the mat ASAP and would source another one. I included tracking proof of said missing mat. The company responded and told me to wait while they investigated it, as they had shipped six. I received no further updates at all, I requested an update a few days later to be told my mat was arriving on the 12th! Not best pleased as I had already requested a refund and had informed them I needed the item ASAP. I think 10 days over the estimated delivery date is worth at least an apology but figured it was their way of forcing me to keep the order rather than go through the rigmarole of sending it back to them and tracking confirmed the 12th.I checked my tracking again on the 9th Jan and it informed me that the missing mat was being sent back to the company, not to me. Apparently my delivery was cancelled. I had received no information from the company at all communicating this. I emailed them again on the 9th telling them this development and attaching yet another tracking screenshot as proof, like I have throughout every exchange. On the 12th Jan, they responded denying me a refund and requesting I wait again. Appalling customer service. Avoid. I think 13days over an estimated delivery date and no refund, when it has been requested twice, with all tracking proof being sent to the company is poor. The missing parcel is for the company and courier to resolve not the customer! They have now told me the item has been delivered. Absolutely hasn't. Enjoy my money as you have everyone elses by the look of these reviews.

1
Date of experience: Jan 13, 2026

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More