Review Time
If I could I would give a negative score, I bought 12 Arkmats in October 2025, initially they looked good where easy to fit as per instructions however in the 4 months use they have had to be refitted 5 times due to expanding and bubbling they are now less the half the thickness so totally unfit for purpose. On contacting the company with photos and videos I was offered an insulting £50 part refund on a £450 order THESES ARE NOT FIT FOR PURPOSE AVOID AT ALL COSTS
Wouldn't deal with this company again unfortunately. Great in the first instance. Ordered a bundle of six mats and delivery was due by 2nd Jan. However only five mats arrived over two deliveries in as many days. I queried it with the company on 31/12/2025 but had no response ( understandable Xmas period). Still no response on the 2nd Jan so I requested a refund as I needed the mat ASAP and would source another one. I included tracking proof of said missing mat. The company responded and told me to wait while they investigated it, as they had shipped six. I received no further updates at all, I requested an update a few days later to be told my mat was arriving on the 12th! Not best pleased as I had already requested a refund and had informed them I needed the item ASAP. I think 10 days over the estimated delivery date is worth at least an apology but figured it was their way of forcing me to keep the order rather than go through the rigmarole of sending it back to them and tracking confirmed the 12th.I checked my tracking again on the 9th Jan and it informed me that the missing mat was being sent back to the company, not to me. Apparently my delivery was cancelled. I had received no information from the company at all communicating this. I emailed them again on the 9th telling them this development and attaching yet another tracking screenshot as proof, like I have throughout every exchange. On the 12th Jan, they responded denying me a refund and requesting I wait again. Appalling customer service. Avoid. I think 13days over an estimated delivery date and no refund, when it has been requested twice, with all tracking proof being sent to the company is poor. The missing parcel is for the company and courier to resolve not the customer! They have now told me the item has been delivered. Absolutely hasn't. Enjoy my money as you have everyone elses by the look of these reviews.
Ordered a log splitter with a stand delivery was quick but it did not have a stand , contacted the company 22 nd Dec who asked for picture of what we had then ,nothing , after 3 times it was used it stopped working Ram would not work , have sent varies messages to them Via Amazon but they are still dragging their feet on returning the item and giving me a refund Amazon are going to step in but shocking customer service, avoid ! Video is available but won`t give me an email address to send it , they supplied a number but it will not let the video be sent, also gave them my number and told them to Whatts app me , but no just sent a message asking why I want to return it, after 6 or so messages saying why its not working ,Hard work ! didn`t sign up for this nonsense
Bought some stable mats about 8 years ago and was surprised at low reviews as mats lasted well. I ordered 10 grass mats. Arrived rolled up by EVRI, first one opened split and ripped. Contacted them and was asked how many damaged. Opened another two and both split. Contacted with photos explained and arranged pickup. DPD arrived a few days later. Refused to pick up. 2 collection another few days, no show or emails, finally collected on third try after I left outside house. Despite 2 failed collections and two days waiting indoors asked for refund but refused as wasn’t the policy to issue before goods returned, despite two failed collections and two whole days wasted waiting at home. Mats collected a week again so sent a chaser again, refund issued 30 days after purchase. Not great product or service. I gave two stars as a one star would have refused refund.
If I could I would give a negative score, I bought 12 Arkmats in October 2025, initially they looked good where easy to fit as per instructions however in the 4 months use they have had to be refitted 5 times due to expanding and bubbling they are now less the half the thickness so totally unfit for purpose. On contacting the company with photos and videos I was offered an insulting £50 part refund on a £450 order THESES ARE NOT FIT FOR PURPOSE AVOID AT ALL COSTS
I originally gave 1 star because I was having lots of problems. Purchased a patio sweeper used it and it was great. However i could not get replacement brushes so effectively useless . But after a lot of messages via ebay and B&Q I finally today got 2 sets of replacement brushes that do fit - it took 3+ months to sort out. I have now made it 2 STARS
Orderd 2 x 15mm Rubber Crumb Floor Tiles On sunday delivery recived on thursday even though i opted for 5-6 days free delivery + it was a bank holiday on monday.Supper happy with the product and delivery time.(Only thing was no email sent that it had been shipped)Was not home but Evry left a note saying they left it in a safe place :-)
I am giving 2 stars as the product, when correctly delivered, is very good, the reduction in stars is due to the service and experience. The main issue, we ordered via B&Q and the delivery was scheduled. Completely the wrong prodcut was delivered. I had to write too many messages to explain this. There was no real feeling that they were sorry, it almost felt that this issue was not unusual. We now have the correct product.
I have spent £££s of pounds with this company, I've never had problem and would have used them again had my last order gone as my previous orders did, however it didn't and I have learned that their customer service is nothing short of absolutely appalling, I ordered and paid for stable mats on 23/4/25 which was sent in 6 separate parcels, I only received 5, tracking shows I received 5, after many phone calls and emails which are now being ignored I still don't have the missing mats. Company told me to check my garden to see if it had been left somewhere....think I'd have noticed a 6x4 mat lying somewhere it shouldn't, I have another 2 stables to matt when ready but I won't be using this mob now!
Claim your business profile now and gain access to all features and respond to customer reviews.
Ark Rubber & Resin Solutions Provide High Quality Artificial Grass and Gym & Stable Mats under our ARKMat brand.
sweetcrispy.com
directtilewarehouse.com
wearedip.co.uk
shiregb.com
www.goodmans.net
u-tec.com
smonetrobot.com
blinds.com
accessmobilitybathrooms.co.uk
ukposters.co.uk