Now having to pay for custom charges - now at least £60 for items I missold and returned! Thank you for your patience as we work through this issue. I want to provide you with an update regarding your returned item. Currently, it is being held in customs, which is a common occurrence for international shipments.According to customs policy, there is a cost associated with releasing the item, which amounts to £34.70 in taxes. To facilitate your refund, we can deduct this amount from your total refund. Once you confirm this, we can proceed with processing the remaining balance of your refund promptly.We understand that this situation is frustrating, and we sincerely appreciate your understanding as we navigate through these customs regulations. Your satisfaction is important to us, and we want to ensure that this matter is resolved as quickly and efficiently as possible.Please let us know how you would like to proceed, and we will take immediate action to ensure a smooth resolution.Thank you for your understanding, and we look forward to your prompt response.Best regards,Anna | Team Arlo Streetwear
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