Dress arrived whilst we were on holiday due to delay past the delivery times quoted on their website. I asked the postman to return to sender to avoid risk of theft while we were away. The company claim they don’t have the dress back and have kept my money. Nothing on their website states this is cannot be done. And same would have happened if postman had no access to deliver. They are fully aware I haven’t had the item and are refusing a refund claiming it is my fault the item is ‘lost’ and will end up in land fill. This has been going on for 2 months now. Avoid at all costs
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