Did my due diligence on this website before purchase - UK address on the website and UK address registered with Companies House. Couldn't find anything on Trustpilot at that stage but there was no information about shipping from China nor, more importantly, the obligation to pay for international shipping for returns as items would need to be returned to China. Similarly as the other reviews here the 3 dresses I ordered (all in the same size, style and shape) were either far too small or far too big, and two had totally different fabric to that shown in the photos. When I raised this issue, the customer service response was within 24 hours and polite, but said to either return to an address in China or keep the clothes and receive a 25% refund. The minimum cost to return these 3 inaccurate dresses to China was £34 - nearly half the cost of the purchase. I raised a complaint that there was no information about the obligation for payment of international shipping fees for returns anywhere on their website (including scrutinising their Terms of Service), mentioning that according to the UK Consumer Rights Act 'Misleading or incomplete information can be considered a form of unfair trading, which is prohibited by law'. Initially a 30% refund was offered when I said I was happy to pay for return postage to either the UK address given on their website or the UK address listed as 'Sender' on the shipping label on the package but was told this wasn't possible and as 'a one-time exception' 40% refund was offered. However this didn't address the issue with the lack of shipping information and the cost to return, meaning their lack of transparency would, at best, unbeknownst to me at time of purchase, cost me 40%+ the cost of the items in order to return them. Practises like this always seem to leave the consumer out of pocket at profit to the company. Contacted Citizens Advise who referred the issue to Trading Standards UK for investigation... Really hope this referral will lead Trading Standards to take action to prevent others from losing out at the expense of the profit of companies who profit from such lack of transparency
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