armadillo.one

Telling more of my friends that Armadillo is THE BEST!!

I was with AFC before and they were good to me but had limited coverage unlike Armadillo who covers just about anything and everything!I looked at and called quite a few companies and one would not even cover my well pump unless it was under my house! I have never heard of such a thing. Others would not cover any appliance unless it was less that 10 years old. Armadillo does!I signed up a little over a year ago and I had a ceiling fan fail. Gabriel was quick to put in a claim and explained the procedure; saying that he could send a technician out OR I could get an electrician OF MY OWN CHOOSING! Who else offers that? I could use my favorite electrician but he was backup up, so I checked Yelp and found one with an excellent rating and reviews. It only needed a control box on a $400 double-oscillating fan, so I paid it because it was less than the deductible.I renewed this excellent policy this year. Soon after, we woke up to a thawed freezer. My initial claim went smoothly. I found my own appliance repair service. He said that it needed a circuit board before he could check anything else. Armadillo quickly approved that. He replaced the circuit board only to discover that, now that the compressor was getting full power all of the time, that it needed a new one BUT he recommended a new fridge.That is where things got rough because the quote for the repair was not uploaded as it should have been. After 4 days of not hearing anything, Gabriel found the problem and proceeded to find a fridge. However their contract says that it can be similar and I was offered a Ford for a Cadillac ( a Kenmore Elite, the best that Sears had.) I complained and I was told that I should have bought the optional Brand-to-Brand coverage, which I did not because Kenmore was not made any more!A $1500 fridge was not acceptable to me, so I was led to contact Nathan , who had renewed my policy, He passed on my problems to his boss. Later that day I received a call from the CEO/President.Who does that any more? He heard me and quickly escalated my case, Instead of hearing from a specialist by 11AM the next day, I got an email less than 2 hours later offering a $2500 settlement that would be paid to PayPal or Venmo immediately!I replied, saying that the $2799 LG was the most like mine in looks and function (French door and a bottom freezer) plus it had the same ice-maker too (water and ice in the door), because they made the Kenmore fridge. I also said that I was not paid for food spoilage ($250.00) which is also included in their policy.The Vice President (Kelsey) paid over $3200 for the fridge of MY choosing and the spoiled food, directly into PayPal account at their opening, the very next day!I could not ask for anything more!!I suggest that you buy the Brand-to-Brand option (soon to have a less confusing name, I was told) so that you will get up to $1000.00 more for what is best for you.I have already told my neighbor and my best friend about Armadillo and am now telling more of my friends that Armadillo is THE BEST!!Ben in NC

Date of experience: Jul 25, 2025