My husband and I purchased a home at the beginning of this month (January 2025). We had issues with our heating/ water and we were advised to contact Armadillo for home warranty services. I called Armadillo and advised them that our heater went out as well as hot water heater going out and it was extremely crucial for us to have heat in our home due to us having 2 small children at home as well as I was 9 months pregnant at the time and was due at any moment. They advised me that they would send someone out and that I would be charged $100 per claim. I said that was fine as long as someone was sent out to take a look at the house. They advised me that someone would but that it would take some time as they would need to find a technician in our area to send out. I said that was fine. My husband and I received an email a few days later asking us to submit our home inspection report so they can verify if it wasn’t a prior issue before we bought the home. We sent the inspection report. About 1 to 2 weeks later, my husband received an email stating that they would not be able to help us because according to the report it was a prior issue and they would not be able to send someone out or fix it for us. We were extremely upset. We ended up cancelling our home warranty due to this and the mere fact that we paid for the service fees and not a single person was sent out. They just took a look at the report. We ended paying close to $600 for our heating to be fixed and are currently waiting on water. My husband and I are very disappointed with the way that everything was handled unprofessionally. We felt as if we were taken advantage of and that our issue was no big deal.
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