I am writing to express my significant disappointment with the service I received from the support team. As a loyal customer, I expect a high standard from the company, given its esteemed reputation. Unfortunately, my recent experience has not met those expectations. I placed an order on December 1 and received it on December 4. While traveling in Europe, I have only just returned. Upon trying on the item, I found it was too large (size XXL). When I tried to initiate a return, I was assisted by a customer service representative. Regrettably, the interaction was highly unsatisfactory. The representative insisted that the item was marked as 'final sale.' However, at the time of my purchase, there was no indication of such a policy, and my invoice does not mention it. Despite my clear explanation, the representative continued to repeat the same point without providing a resolution or escalating the matter. This inflexible, impersonal approach felt dismissive and unprofessional. I am deeply disappointed by this experience, which does not reflect the quality or professionalism I expect from the company. Due to the lack of assistance, I feel compelled to share this experience through appropriate feedback channels. Furthermore, I must regrettably state that I will no longer be purchasing from the company and will advise others to reconsider engaging with your brand.
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