I went out on a limb and bought 2 pocket tee shirts from Arms of Andes. I typically wear Merino wool, but liked some of the properties of alpaca and gave it a try. Upon arrival, one shirt was good, however the 2nd shirt came with a hole in it close to the pocket. I sent in photos immediately and told them this was how it arrived. A of A in essence said we don't believe you, warranty is only for manufacturing defects and the pictures look like you snagged the shirt, which I absolutely did not. They "offered" 20% off another new shirt as a "kind gesture". Pretty sad, Arms of Andes. I paid a lot of money on these shirts, only to have terrible customer service. How on earth will you earn the trust and respect of customers when you refuse to honor my purchase? It's incredibly disappointing. A very bad look for this company. I honestly still can't believe this is the service I received, truly absurd.
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