I returned two pairs of shoes. On 23 December, I received an email confirming that the return was successfully received at the warehouse and that a refund would be processed within 5–10 days. The tracking information also verifies that the return was delivered. However, no refund has been issued. Customer service later claimed the return was not received, which contradicts their own confirmation email. I followed up yesterday and this morning with proof of delivery and the confirmation email but have yet to receive a response. I am simply seeking the refund that was promised.
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