I ordered clothing for my son for Christmas, but the delivery took longer than I anticipated, which was frustrating but manageable. However, when my son opened the gifts, the tracksuit was unacceptable – the top and bottoms were completely different shades of grey. I processed the return through the company's website and received confirmation that the return was initiated. Despite this, the company is now claiming they never received the return. I've been in contact with customer service, but each response takes over 48 hours, and the issue remains unresolved. The communication has been slow and unhelpful, making me feel as though I am being blamed for something that isn't my fault. I'm very dissatisfied and have escalated this issue to my bank for a chargeback. I recommend avoiding this company.
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