We were seriously considering buying a Volvo EX40 and decided to book the 48-hour test drive through Arnold Clark VOLVO in Glasgow about two weeks in advance. According to their website, this extended test drive is clearly available from Tuesday to Thursday.
However, just one day before the scheduled start, we were contacted and told the car would not be available until Wednesday because the manager had taken it on holiday and hadn’t returned yet.
This is extremely unprofessional and honestly quite shocking. If you advertise availability from Tuesday, then the car should actually be available from Tuesday—not dependent on whether a staff member comes back from holiday. It shows a complete lack of organisation and respect for customers’ time.
We arranged our plans based on the confirmed booking, only to have it changed at the last minute for such a reason. For a brand and dealership that present themselves as premium, this kind of service is simply unacceptable.
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