Review Time
Our treatment at Livingston Arnold Clark was excellent. Declan and Mark worked hard to get us in the car we wanted. And we are not big time car buyers ~ Definitely at the lower end of the purchase-price range. But they treated us very kindly throughout and worked to assess and fix any issues we had immediately. Really great experience.
Recently traded in a van and purchased a car. All done within 1 hour of arrival. No hard sell from sales consultant Mark Ford, just honest service and extremely reasonable trade in price from vehicle. Bonus was new car wasn't at that garage but was delivered first thing the next morning. Absolutely fantastic service from start to finish.
Friendly staff, lovely clean showroom and fantastic cars. Liam @ Stirling Arnold Clark was wonderful to deal with from first introduction he made my whole buying a new car experience a smooth journey. I would highly recommend Liam if you are in the market for a new car.
I bought a brand new car from Arnold Clark the customer service and sales from David was fantastic. He explained everything and didn't push or rush us into anything.
I will definitely go back to David when i need to renew my car.
I had an outstanding experience purchasing my Onyx Black Volvo XC90 Ultra from Arnold Clark in Inverness on February 16th. After an exhausting 11-hour drive from London, I was warmly welcomed with a choice of tea or coffee, which was a thoughtful touch. The salesperson, Kieran Grant, was absolutely fantastic—professional, knowledgeable, and incredibly attentive. He took the time to explain all the features in detail, making the handover process seamless and enjoyable. Kieran even recommended staying at the local Chieftain Hotel to rest before heading back, which was spot on.
The car itself was in pristine condition, and on my journey home through some snow, the XC90 performed brilliantly, handling the conditions with ease. Arnold Clark really excels in customer service, from start to finish, with no pressure and clear, transparent dealings throughout. If you're in the market for a vehicle, I can't recommend Kieran and the Inverness team enough—they made what could have been a tiring day into a positive and memorable one!
After a very long and stressful 5+ months, VWFS have accepted the rejection on the faulty car sold to me by Vauxhall Linwood.
Response from VWFS:
Following a thorough review of your concerns and the supporting evidence, I uphold your complaint. I am also able to offer some goodwill in relation to the delay with investigating your complaint, alongside any distress and inconvenience this situation may have caused.
This decision is based on the following rationale:
After consulting with Arnold Clark, they confirmed there was a fault with your vehicle, but the part needed from Vauxhall was on back order which led to a significant delay with completing the repair. The repair itself was finally completed in February 2026, just over four months from when it was initially reported.
This decision is in line with CRA 2015, as it is unreasonable for the dealership to take 4 months to attempt the repair.
As such, in line with your request after your conversation with my colleague, I have processed a cancellation of your agreement.
As discussed on our call, if you could please collect the vehicle from Arnold Clark, and our Collections Team will then be in contact with yourself to arrange collection of the vehicle from you.
I was told the car was ready for collection. However when i called yesterday, Friday 20th Feb to arrange collection for Sunday 22nd Feb. I was informed that wasnt enough time for them to have the car ready 😂 over 4 months the car has been sat with them, how much more time do they need?!
Anyway, they are still clearly trying to be difficult over this decision so once again I have passed this back to the finance company and updated the ombudsman. I am done wasting my energy on a garage that isnt capable of providing any form of customer service and that is at all levels!!! Also, if you are going to talk badly about a customer whilst on a call. Maybe put them on hold instead of putting your hand over the headset!!!!
My advice to anyone looking for a new car is to avoid this garage at all costs!
Unfortunately this is the only score I can give as the customer service is very poor and/or none existent.
Bought our car from Arnold Clarke Wakefield which was all fine until it came to getting the history for the car. The salesman advised everything was on the app which we could look at when we got home. Unfortunately this wasn’t the case. No history had been uploaded and no historic documents.
I contacted the Salesman who said the car had been serviced and he would send it across within the hour. 4 hours later and nothing so I contacted the salesman again to explain that if I hadn’t received the document within the hour we would return the car. (Without the correct service history the cars 7 year warranty would be void). The salesman then sent across an Arnold Clarke Service record from when they received the car(Several months after it was due to maintain the 7 year warranty). The salesman said that was all they had.
A dealer as big as Arnold Clarke don’t have the history of a car when they take it in as px wow!
So I was then faced with the situation of having only 60 day warranty, returning the car or trying to track down the history of the car (something Arnold Clarke should have done if they CARE)
I contacted my local MG Dealership and asked if they could check if the cars history was on the central MG database. After doing a number of checks the dealership came back and confirmed the cars history had been serviced by the MG dealership in Wakefield (Brilliant 7 year warranty is in place). I contacted Wakefield MG and they confirmed that the car was serviced by them and the Warranty was still in place. Unfortunately they couldn’t send me a copy due to GDPR which was fair enough.
This meant the only way I could get a copy was through Arnold Clarke Customer Service.
I contacted them to request this on the 09th February.
I received a reply on 14th February saying that the dealership couldn’t update the app.
I replied on 14th February saying the branch is responsible for uploading historic service documents.
I today received a reply saying they could not upload the history before I owned the car.
I have today replied that they are the only ones who can, due to GDPR as I don’t have the previous owners details due to GDPR.
I have no confidence that Arnold Clarke will sort this as they have sold the car and are no longer interested in the Customer!
First class customer service from the start to final completion. The whole process was smooth, straightforward, simple and PAINLESS. Being a military vet and having very high standards I can at times be difficult to please! Just ask my better half. Nevertheless, I must say that I was mightily impressed with the preparation and delivery of our vehicle especially the attention to detail regarding the inside and outside of the vehicle. As Len Goodman The Strickly Come Dancing judge used to say, ‘It’s a 10 from Len’. Great stuff Sir Arnold ‘keep it up’.
Weve recently purchased the new vauxhall frontera from arnold clark Prestwick rd . We couldn't be any happier with the help we received from Bianca . Never once did she give up on us with what we were looking for at our price range. She kept us upto date with cars and prices . Until she eventually found us a car that we both love .Bianca was really helpful and always smiling and has good customer service . .
This is an update to my earlier review regarding my Mercedes CLA purchased from Arnold Clark Winsford (July 2025).
After my original review, Arnold Clark publicly stated they would review the situation. No meaningful action or resolution ever followed.
The vehicle continues to suffer from the same knocking fault present since shortly after purchase, which was reported early and investigated multiple times while under warranty. The car was held at the Winsford branch for extended periods, yet the issue was never properly diagnosed internally. It was only later identified by Mercedes-Benz as a loose subframe.
The problem has since returned. However, the current branch manager, Alex, has now refused further support, stating the car has exceeded the 60-day warranty and accumulated mileage. This ignores the fact that the fault was reported and investigated within warranty and has never been resolved.
During my recent interaction, Alex repeatedly stated he did not believe the vehicle had any issue, despite not having inspected or seen the car himself. The conversation was dismissive in tone and ended abruptly while I was still explaining the history of the fault. I was left with the clear impression that responsibility was being shifted onto me rather than addressing an ongoing defect.
A vehicle purchased for normal use will naturally accumulate mileage, and it is unreasonable for this to be used to dismiss a fault that has existed since purchase.
This update reflects that, despite Arnold Clark’s public response to my first review, the matter remains unresolved and has now been declined by Winsford management.
I am still seeking a fair resolution to an issue that has been present since the day I bought the car.
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