This is an update to my earlier review regarding my Mercedes CLA purchased from Arnold Clark Winsford (July 2025).
After my original review, Arnold Clark publicly stated they would review the situation. No meaningful action or resolution ever followed.
The vehicle continues to suffer from the same knocking fault present since shortly after purchase, which was reported early and investigated multiple times while under warranty. The car was held at the Winsford branch for extended periods, yet the issue was never properly diagnosed internally. It was only later identified by Mercedes-Benz as a loose subframe.
The problem has since returned. However, the current branch manager, Alex, has now refused further support, stating the car has exceeded the 60-day warranty and accumulated mileage. This ignores the fact that the fault was reported and investigated within warranty and has never been resolved.
During my recent interaction, Alex repeatedly stated he did not believe the vehicle had any issue, despite not having inspected or seen the car himself. The conversation was dismissive in tone and ended abruptly while I was still explaining the history of the fault. I was left with the clear impression that responsibility was being shifted onto me rather than addressing an ongoing defect.
A vehicle purchased for normal use will naturally accumulate mileage, and it is unreasonable for this to be used to dismiss a fault that has existed since purchase.
This update reflects that, despite Arnold Clark’s public response to my first review, the matter remains unresolved and has now been declined by Winsford management.
I am still seeking a fair resolution to an issue that has been present since the day I bought the car.
Claim your business profile now and gain access to all features and respond to customer reviews.
