Unfortunately this is the only score I can give as the customer service is very poor and/or none existent.
Bought our car from Arnold Clarke Wakefield which was all fine until it came to getting the history for the car. The salesman advised everything was on the app which we could look at when we got home. Unfortunately this wasn’t the case. No history had been uploaded and no historic documents.
I contacted the Salesman who said the car had been serviced and he would send it across within the hour. 4 hours later and nothing so I contacted the salesman again to explain that if I hadn’t received the document within the hour we would return the car. (Without the correct service history the cars 7 year warranty would be void). The salesman then sent across an Arnold Clarke Service record from when they received the car(Several months after it was due to maintain the 7 year warranty). The salesman said that was all they had.
A dealer as big as Arnold Clarke don’t have the history of a car when they take it in as px wow!
So I was then faced with the situation of having only 60 day warranty, returning the car or trying to track down the history of the car (something Arnold Clarke should have done if they CARE)
I contacted my local MG Dealership and asked if they could check if the cars history was on the central MG database. After doing a number of checks the dealership came back and confirmed the cars history had been serviced by the MG dealership in Wakefield (Brilliant 7 year warranty is in place). I contacted Wakefield MG and they confirmed that the car was serviced by them and the Warranty was still in place. Unfortunately they couldn’t send me a copy due to GDPR which was fair enough.
This meant the only way I could get a copy was through Arnold Clarke Customer Service.
I contacted them to request this on the 09th February.
I received a reply on 14th February saying that the dealership couldn’t update the app.
I replied on 14th February saying the branch is responsible for uploading historic service documents.
I today received a reply saying they could not upload the history before I owned the car.
I have today replied that they are the only ones who can, due to GDPR as I don’t have the previous owners details due to GDPR.
I have no confidence that Arnold Clarke will sort this as they have sold the car and are no longer interested in the Customer!
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