After a very long and stressful 5+ months, VWFS have accepted the rejection on the faulty car sold to me by Vauxhall Linwood.
Response from VWFS:
Following a thorough review of your concerns and the supporting evidence, I uphold your complaint. I am also able to offer some goodwill in relation to the delay with investigating your complaint, alongside any distress and inconvenience this situation may have caused.
This decision is based on the following rationale:
After consulting with Arnold Clark, they confirmed there was a fault with your vehicle, but the part needed from Vauxhall was on back order which led to a significant delay with completing the repair. The repair itself was finally completed in February 2026, just over four months from when it was initially reported.
This decision is in line with CRA 2015, as it is unreasonable for the dealership to take 4 months to attempt the repair.
As such, in line with your request after your conversation with my colleague, I have processed a cancellation of your agreement.
As discussed on our call, if you could please collect the vehicle from Arnold Clark, and our Collections Team will then be in contact with yourself to arrange collection of the vehicle from you.
I was told the car was ready for collection. However when i called yesterday, Friday 20th Feb to arrange collection for Sunday 22nd Feb. I was informed that wasnt enough time for them to have the car ready 😂 over 4 months the car has been sat with them, how much more time do they need?!
Anyway, they are still clearly trying to be difficult over this decision so once again I have passed this back to the finance company and updated the ombudsman. I am done wasting my energy on a garage that isnt capable of providing any form of customer service and that is at all levels!!! Also, if you are going to talk badly about a customer whilst on a call. Maybe put them on hold instead of putting your hand over the headset!!!!
My advice to anyone looking for a new car is to avoid this garage at all costs!
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