I deeply regret doing business with Aroma360.While the sales process was extremely polished and promised “VIP-level” service for a luxury product, the reality was the exact opposite. I experienced repeated equipment failures, long periods without usable service while billing continued, and multiple escalation emails (six total) that went unanswered over several months.I returned malfunctioning machines as instructed and waited nearly two months with no confirmation or replacement until I followed up repeatedly. Most recently, I received an oil shipment that arrived severely leaked and unusable, to the point that the scent permeated my home.Any resolution that did occur was purely reactive and only after sustained pressure, not proactive customer service. When I raised concerns, I was repeatedly told there was “no recourse” because financing is handled by a third party, which felt like an attempt to avoid accountability rather than resolve the issue.This is a long-term, expensive contract for what is marketed as a luxury service, yet the follow-through, communication, and quality control have been extremely poor. Based on my experience, I would strongly caution anyone considering Aroma360 to read reviews carefully and understand the risks before signing a long-term agreement.
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As the leader in Scent Marketing and Scent Branding, Aroma360 prides itself on providing the perfect scenting solutions for Businesses and Homes.
The foundation of Aroma360 is built on two primary principles — to provide a healthy scenting solution for homes and businesses, and to educate people about the incredible benefits of Aromachology.
Through the incorporation of our high-quality oils, we strive to not only create aromatic sanctuaries but also to preserve the naturally occurring therapeutic properties.
Whether it be incorporating a scent to stimulate sales, enhance perceived value or to increase feelings of trust and calmness – scent is a powerful tool that is widely underused.See more