As a home fragrance lover, I was excited to finally try products from Aroma360 after receiving a promotional email from Hotel Collection. I didn’t realize at the time that they are part of the same platform.
I ordered the Pro Tower Diffuser along with the Black Velvet fragrance, inspired by The Edition Hotel scent — a fragrance I’ve loved from past stays. I had high expectations.
Unfortunately, the experience was extremely disappointing.
My order arrived a couple of weeks later. I set everything up right away, excited to enjoy the scent. After three hours on the highest setting, there was still no noticeable fragrance, even in a small room. I could barely smell anything at all.
Because of this, I decided to request a return the very next day — and that’s when the most frustrating part began.
Customer service informed me of their strict return policy:
• No refunds on fragrance oils once opened
• Customers must pay for their own return shipping
So not only did the product not perform, but I also had to pay $20 for a return label, and I’m stuck paying for an oil that simply didn’t deliver any scent.
This has been one of the most disappointing home fragrance purchases I’ve made. Based on my experience with both the product performance and the return policy, I would strongly caution others before purchasing.
I truly wish I had known this beforehand.
Don’t please buy this products!!
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As the leader in Scent Marketing and Scent Branding, Aroma360 prides itself on providing the perfect scenting solutions for Businesses and Homes.
The foundation of Aroma360 is built on two primary principles — to provide a healthy scenting solution for homes and businesses, and to educate people about the incredible benefits of Aromachology.
Through the incorporation of our high-quality oils, we strive to not only create aromatic sanctuaries but also to preserve the naturally occurring therapeutic properties.
Whether it be incorporating a scent to stimulate sales, enhance perceived value or to increase feelings of trust and calmness – scent is a powerful tool that is widely underused.See more