I am a VIP member and I am very disappointed with Aroma360. I used a gift card they issued to me as part of my subscription to purchase three car diffusers, but the products arrived defective.
Customer service has been confusing and inconsistent. They keep offering different solutions, but when I accept, they say it cannot be done because they can only replace the returned items with the same product, not a refund or a different item. During the process, the representative Manyel O even ended the chat before I could finish explaining my issue.
The gift card was given to me by Aroma360 as part of my subscription and can only be used in their store, so a fair resolution should be possible. Their refusal to properly resolve this issue shows a lack of willingness to help customers.
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As the leader in Scent Marketing and Scent Branding, Aroma360 prides itself on providing the perfect scenting solutions for Businesses and Homes.
The foundation of Aroma360 is built on two primary principles — to provide a healthy scenting solution for homes and businesses, and to educate people about the incredible benefits of Aromachology.
Through the incorporation of our high-quality oils, we strive to not only create aromatic sanctuaries but also to preserve the naturally occurring therapeutic properties.
Whether it be incorporating a scent to stimulate sales, enhance perceived value or to increase feelings of trust and calmness – scent is a powerful tool that is widely underused.See more