WARNING for tourists: Hidden contactless payment traps at Arriva Brescia buses!I took the Peschiera del Garda → Desenzano bus LN 026 (7 Mar 2026, 17:04) with my companion. Paid 16€ via contactless card for a 15 km trip that should cost max 7€ total (their calculator shows 2.9€/person). ‼️ Bus showed only 0.02€ card check, real 16€ charge hit 2 days later ‼️Major issues:• NO CLEAR INFO at boarding or stations about “tap in/tap out” rule• Extremely overcrowded bus – standing room only, physically impossible to reach validator at exit to re-scan ( if you ‼️ know this rule in advance to re-scan your card or wallet )• Rude drivers gave zero instructions to confused tourists• Unreliable schedules – buses don’t arrive on time, you’re stuck waiting with no info• No visible signs explaining payment rulesResult: System charged maximum fare because we couldn’t “tap out.”my complaint with registration number TICKET#9544562Arriva refused refund claiming: “Dovrai passare la tua carta… sia in salita che in discesa” (tap in/out).” “ corre ricordare che viene riportata sia a bordo autobus, sia sul nostro sito web ufficiale”‼️ WHERE? No visible signs! Fine print on website only..‼️BEWARE: Always buy paper tickets at tabaccherie. Avoid contactless unless you speak fluent Italian and know their secret rules. Huge disappointment for tourists expecting clear service.
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Il Gruppo Arriva – con 60 mila addetti totali – trasporta ogni anno 2,2 miliardi di passeggeri in 14 paesi e offre servizi urbani ed extraurbani su gomma e su ferro, a cui si aggiungono servizi turistici e di noleggio. In Italia, Arriva oggi è tra i ...