Review Time
WARNING for tourists: Hidden contactless payment traps at Arriva Brescia buses!
I took the Peschiera del Garda → Desenzano bus LN 026 (7 Mar 2026, 17:04) with my companion. Paid 16€ via contactless card for a 15 km trip that should cost max 7€ total (their calculator shows 2.9€/person). ‼️ Bus showed only 0.02€ card check, real 16€ charge hit 2 days later ‼️
Major issues:
• NO CLEAR INFO at boarding or stations about “tap in/tap out” rule
• Extremely overcrowded bus – standing room only, physically impossible to reach validator at exit to re-scan ( if you ‼️ know this rule in advance to re-scan your card or wallet )
• Rude drivers gave zero instructions to confused tourists
• Unreliable schedules – buses don’t arrive on time, you’re stuck waiting with no info
• No visible signs explaining payment rules
Result: System charged maximum fare because we couldn’t “tap out.”
my complaint with registration number TICKET#9544562
Arriva refused refund claiming: “Dovrai passare la tua carta… sia in salita che in discesa” (tap in/out).” “ corre ricordare che viene riportata sia a bordo autobus, sia sul nostro sito web ufficiale”
‼️ WHERE? No visible signs! Fine print on website only..‼️
BEWARE: Always buy paper tickets at tabaccherie. Avoid contactless unless you speak fluent Italian and know their secret rules. Huge disappointment for tourists expecting clear service.
WARNING for tourists: Hidden contactless payment traps at Arriva Brescia buses!I took the Peschiera del Garda → Desenzano bus LN 026 (7 Mar 2026, 17:04) with my companion. Paid 16€ via contactless card for a 15 km trip that should cost max 7€ total (their calculator shows 2.9€/person). ‼️ Bus showed only 0.02€ card check, real 16€ charge hit 2 days later ‼️Major issues:• NO CLEAR INFO at boarding or stations about “tap in/tap out” rule• Extremely overcrowded bus – standing room only, physically impossible to reach validator at exit to re-scan ( if you ‼️ know this rule in advance to re-scan your card or wallet )• Rude drivers gave zero instructions to confused tourists• Unreliable schedules – buses don’t arrive on time, you’re stuck waiting with no info• No visible signs explaining payment rulesResult: System charged maximum fare because we couldn’t “tap out.”my complaint with registration number TICKET#9544562Arriva refused refund claiming: “Dovrai passare la tua carta… sia in salita che in discesa” (tap in/out).” “ corre ricordare che viene riportata sia a bordo autobus, sia sul nostro sito web ufficiale”‼️ WHERE? No visible signs! Fine print on website only..‼️BEWARE: Always buy paper tickets at tabaccherie. Avoid contactless unless you speak fluent Italian and know their secret rules. Huge disappointment for tourists expecting clear service.
The company charged 80 Euro for short bus trips in total because we payed via Visa Card on the bus. The did not inform us that you have to check out when you leave The bus. Their reply to our request to pay back the amount was unbelievable! The just wrote that it was Our own fault!
Line 268 to Turin Airport - buses don’t turn up, there is no live information so you don’t know when (or if) a bus will arrive. The express bus didn’t turn up, so we were forced to catch the local stopping service, but there is no difference in price. Certainly find a different way to Turin Airport (there is a train), but avoid Arriva Italia at all costs.
LN026 is an absolute shambles to and from sirmione to peschiera del garda .20 mins late going there a very long wait for shuttle so walked instead 1.7 KM . A massive tourist attraction but transport links extremely poor service, buses don’t turn up at any of the times on the boards . We waited over 90 mins at bus stop and then two turned up . The shuttle bus men went round three times and kept saying 10 mins 10 min , very poor services to paying customers!The same happened in Malcesine LN 483
Our experience with Arriva Italia’s LN026 line was incredibly frustrating. We waited over 2 hours in Sirmione for a bus that never came – multiple scheduled buses were either missing or full, and no real-time updates were provided. Locals advised us to just walk, which we eventually had to do.Later that day, we boarded a bus from Peschiera to Sirmione. The driver refused card payment, claiming “cash only,” and charged us 8 euros, although the printed tickets clearly said 5 euros total. Other passengers used cards just fine. When we confronted him at the end of the ride, he acted confused, pretended not to understand English anymore, and reluctantly gave us 3 euros back.This feels like a scam targeting tourists, and we have photo/video evidence to prove it. If this is how Arriva operates, we strongly recommend avoiding them entirely.
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Il Gruppo Arriva – con 60 mila addetti totali – trasporta ogni anno 2,2 miliardi di passeggeri in 14 paesi e offre servizi urbani ed extraurbani su gomma e su ferro, a cui si aggiungono servizi turistici e di noleggio. In Italia, Arriva oggi è tra i ...
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