WARNING for tourists: Hidden contactless payment traps at Arriva Brescia buses!
I took the Peschiera del Garda → Desenzano bus LN 026 (7 Mar 2026, 17:04) with my companion. Paid 16€ via contactless card for a 15 km trip that should cost max 7€ total (their calculator shows 2.9€/person). ‼️ Bus showed only 0.02€ card check, real 16€ charge hit 2 days later ‼️
Major issues:
• NO CLEAR INFO at boarding or stations about “tap in/tap out” rule
• Extremely overcrowded bus – standing room only, physically impossible to reach validator at exit to re-scan ( if you ‼️ know this rule in advance to re-scan your card or wallet )
• Rude drivers gave zero instructions to confused tourists
• Unreliable schedules – buses don’t arrive on time, you’re stuck waiting with no info
• No visible signs explaining payment rules
Result: System charged maximum fare because we couldn’t “tap out.”
my complaint with registration number TICKET#9544562
Arriva refused refund claiming: “Dovrai passare la tua carta… sia in salita che in discesa” (tap in/out).” “ corre ricordare che viene riportata sia a bordo autobus, sia sul nostro sito web ufficiale”
‼️ WHERE? No visible signs! Fine print on website only..‼️
BEWARE: Always buy paper tickets at tabaccherie. Avoid contactless unless you speak fluent Italian and know their secret rules. Huge disappointment for tourists expecting clear service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Il Gruppo Arriva – con 60 mila addetti totali – trasporta ogni anno 2,2 miliardi di passeggeri in 14 paesi e offre servizi urbani ed extraurbani su gomma e su ferro, a cui si aggiungono servizi turistici e di noleggio. In Italia, Arriva oggi è tra i ...