MINUS 1*. Wakefield bus station toilets are not accessible, the radar lock has been replaced with a keypad, and no one the to get access when you ring the bell or try to find a member of staff that will let you in, God forbid you get the cleaner I had today. The normal toilets have a coin machine that seems to be out of order most of the time. Arriva say the side door should be open for access, during the times they should be open, but one cleaner doesn't do this. Staff need to be made fully aware of thier duties, and managers should be making sure they are carrying them out. Also it would help if managers were more accesable, they cannot see what's happening downstairs from the offices.
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Arriva Bus run in most UK towns and regions. We operate in the North West, North East, Yorkshire, Wales, the Midlands, Beds and Bucks, Herts and Essex and Kent and Surrey.