arrow.co.uk

4.9
4.9 Based on 660 reviews

...

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Lisa
Not a company I would recommend.

Not a company I would recommend. We scheduled them to collect and deliver our old bed to a recycling center. Despite three notifications about the timing, they did not show up and offered no explanation. They are hard to contact, don't respond to web chat, and ignore phone calls. We had to reschedule collection. They arrived this time but claimed they were subcontractors with no interest in the job. We had paid extra for collection from the room of our choice, yet they only took the mattress downstairs and refused to take the divan base, saying it wouldn't fit down. They left it upstairs and hurried off. My husband, who is 78, managed to get the divan base down himself. No one has replied to my messages regarding this. The service was poor and the company unhelpful.

1
Date of experience: Dec 01, 2025

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