Terrible service. I had a collection scheduled today for a Washer Dryer mistakenly sent by the seller. They informed me of a late afternoon pickup using a large truck when a smaller vehicle was needed. I contacted them on the day about a width restriction and offered to load the Washer Dryer into my car for easier access. The agent said she would inform the driver, but it was ultimately his choice. I spent a lot of time preparing the return from a first-floor flat. Later, I received a text saying I canceled the return, which I hadn't, and they weren't coming. Their tracking indicated an attempted delivery. I contacted the seller, and they said they would reschedule for Monday. I later received a message from the service stating to rebook the pickup, but they can't come for another week. Very disappointed with their service.
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