I recently purchased two shirts, but unfortunately neither fit correctly. I contacted customer service to request a refund and was disappointed to be told that refunds are not offered—only store credit.I do not believe this is fair or reasonable, especially when the items did not fit as expected. A store credit forces the customer to spend more money with the same company rather than resolving the issue properly.This is where my experience became disappointing. Because of this policy and how it was handled, I will not be making another purchase and will be sharing my experience on social media so others are aware before ordering.
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