The product was just fine but it was not exactly what I expected and I tried to return it. The company web site is very clear about their great return policy; but what I found out is that they really do not have a return policy as stated on the web site. They outsource the shipping of products to other vendors and when you try to return a vendor shipped product, they basically tell you that it's someone else's problem, not theirs.If you use their Shop.com Payment feature, you might as well just not even try to return anything. Shop.com will send you to yet another vendor and because they didn't sell it directly, they will not accept responsibility so you will end up going round and round in circles only to ultimately find out that there really is no way to make a return.The Customer Service basically sucks.
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