During the holiday season, I purchased one of their jogger pants, using their sizing chart. Last week I went to wear them but they were too tight in the upper inner thigh area. Funny, trustpilot won’t allow krotch (with a c) so I’m using upper inner thigh area. These are supposed to be comfy, durable joggers that facilitate concealed carry.I was excited about the purchase because inspecting the joggers upon receiving them, the build quality appeared good and knowing I used their recommended size, it was going to fit nice and loose and fulfill its design intention.So I reached out to them (replied back to the order confirmation) stating the fit issue and my desire to exchange for the next size up. I was disappointed that I couldn’t wear the joggers but figured I will soon enough. They replied that I missed the exchange window and can not exchange.This was a very unexpected response. As a clothing manufacturer, they should be aware of varying fit tolerances and provide better customer service.If you are going to purchase, pay attention to their sizing chart and upsize if you are close to the max range in the chart. I had reservations with their sizing chart because I didn’t want them to be too baggy. Typically a large pair of sweat pants would be baggy but I accepted their size chart recommendation rationalizing the need to provide extra room to carry.
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