arrowlift.com

4.8
4.8 Based on 301 reviews

...

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easterfire
Symmetry Lift Ugly and Not Working and Sales Experience Worse

Symmetry LiftWe were told delivery would be 6 weeks. Turns out that clock started after the elevator shaft was completed and inspected. Two months after that, not a word even though they had it on hand. We contacted them and they gave us a date and didn't show up. The next week they started installation. It has been in the house 2 weeks and a second repairman is working on it right now. I have used it exactly twice. My husband tried to once but it was still broken. The salesman never showed us a picture of what the thing would look like. The door they showed up with was not the one I saw online. The whole thing is hideous with bolts and steel plates covering holes all exposed.

2
Date of experience: Sep 23, 2025

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